These Terms of Service ("Terms") are a legal agreement between Harmont Intelligence LLC, a Texas, USA limited liability company ("Carmel Go", "we", "us", "our"), and you. By creating a Courier account, or by placing an order through Carmel Go's tools, you agree to these Terms.
As explained in our Privacy Policy, Carmel Go involves two distinct relationships, and this document has a dedicated section for each:
Section 4 onward applies to both.
Carmel Go is a software platform, not a delivery company. We provide Couriers with tools — a branded website, order intake via phone/AI voice assistant/web chat/WhatsApp/Telegram/SMS, a dashboard, and communication channels — to help them operate their own independent delivery business. Carmel Go does not employ, dispatch, or supervise couriers, does not own or operate vehicles, and is not a party to the delivery contract between a Courier and their Requester.
To become a Courier, you must operate a genuine delivery service and provide accurate business and contact information during signup. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must comply with all laws and licensing requirements applicable to operating a delivery business in your jurisdiction.
Carmel Go offers subscription plans (currently Basic and Pro, at the pricing shown at signup or in your dashboard) billed on a recurring monthly basis through our payment processor, Stripe. A free trial period (currently 7 days) may be offered on the Pro plan; a valid payment method is required to start a trial, and unless cancelled before the trial ends, your subscription will automatically convert to a paid Pro subscription at the then-current price. If your payment method is declined at the end of a trial period that has never resulted in a successful payment, your access will be suspended without a grace period, since no payment has yet been made on the account.
You may cancel your subscription at any time from your dashboard. Cancellation stops future billing; we do not provide refunds or credit for the remaining days of a period you have already been billed for.
We may change subscription pricing or plan features with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
We may suspend or terminate a Courier account for non-payment, violation of these Terms, fraudulent activity, or conduct that harms Carmel Go, other Couriers, or Requesters. You may close your account at any time; outstanding fees remain due.
When you contact a Courier through Carmel Go's tools to request a delivery, you are entering into a service agreement with that Courier, not with Carmel Go. Pricing, delivery timing, handling of your goods, and resolution of any delivery issue (damage, delay, non-delivery) are the Courier's responsibility. Carmel Go provides the technology used to place and track the order but does not perform the delivery itself.
Orders may be taken by an AI assistant (voice or text) that estimates pricing and confirms order details automatically. While we design this system to be accurate, AI-generated responses can occasionally misunderstand a request or make an error in an estimate. Please review the order confirmation you receive and contact the Courier promptly if anything is incorrect. Final pricing and delivery terms are confirmed by the Courier, not guaranteed by the AI assistant's initial estimate.
You agree to provide accurate contact and delivery information, not to use Carmel Go's ordering channels for unlawful, fraudulent, or abusive purposes, and not to send content unrelated to placing or managing a delivery order.
Carmel Go's platform, software, branding, and content are owned by Harmont Intelligence LLC. Nothing in these Terms transfers ownership of Carmel Go's intellectual property to a Courier or Requester. A Courier's own business name, logo, and customer relationships remain their own property.
The Service is provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated content will always be accurate. Carmel Go makes no warranty regarding the quality, safety, timeliness, or legality of any delivery performed by a Courier — that responsibility rests solely with the Courier.
To the maximum extent permitted by law, Harmont Intelligence LLC's total liability to you for any claim arising from these Terms or your use of the Service is limited to the fees you paid to Carmel Go in the three (3) months preceding the event giving rise to the claim. Carmel Go is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law.
These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of the Service will be resolved in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. Material changes will be reflected on this page with an updated "Last updated" date, and, where required by law, we will provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Email us at legal@carmel-go.com.